Job Details

Medical Office Manager, Division of Student Life - UTK
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Position Number: 5967759
Location: Chattanooga, TN
Position Type: Health and Medical Services

Medical Office Manager, Division of Student Life - UTK
Knoxville, TN, United States

Job Identification: 964
Job Category: Administrative
Posting Date: 01/21/2025
Job Schedule: Full Time
Locations: 1502 Cumberland Avenue, Knoxville, TN, 37996, US

Job Description
The Division of Student Life at the University of Tennessee, Knoxville invites applications for the position Medical Office Manager in the Student Counseling Center. This is a non-exempt, 12-month, full-time; non-tenure track staff position.

The Medical Office Manager provides leadership and management of the administrative teams for The Student Counseling Center and the Center for Care and Resilience at the University of Tennessee. These two units collaborate to support students by providing care coordination, counseling services, mental health outreach and consultation services.

Responsibilities
Position Responsibility
The Position: The Medical Office Manager has oversight of the day to day operations of the administrative team that greets and responds to student needs. By establishing workflows, inventories, technology access, ordering, communications, and budgetary support, this key team member provides administrative support to the director teams of both departments. This role ensures an efficient, effective, supportive environment for students clients and professional staff. As a member of the leadership team, this key role contributes to the supervision and training of administrative and clinical staff on office procedures, provides administrative support to both departments in managing University systems and processes and technology, manages data and clinical records, contributes to budget management, and supervises a team of 3-5 employees who complete the front office duties for both departments.

The University and Region: UTK is the state's flagship, land-grant university. We are a Research 1 university, housing 14 colleges and 900+ programs of study. With an enrollment of more than 36,000 students, our undergraduate and graduate programs are repeatedly ranked among top national programs. The city of Knoxville is a hidden gem with a beautiful and walkable downtown, a diverse music scene, active neighborhoods, unique restaurants, and a robust offering of outdoor and cultural activities. UTK is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains; and a day's drive to Memphis, Chicago and Washington D.C. Knoxville and the surrounding counties have a statistical area population of over 850,000 people. The Knoxville region houses many leading corporations, including Bush Brothers & Company, Discovery Inc., Tennessee Valley Authority, and Oak Ridge National Laboratory.

Qualifications
Position Qualifications
Education: Bachelor's Degree in Human Services, Psychology, Social Work, Business Administration, or related field, and 1 year of experience within an office setting.

Knowledge, Skills, & Abilities:

Strong communication, interpersonal, and organizational skills
Ability to plan, organize and implement co-occurring projects
Strong knowledge of confidential Mental Health and FERPA privacy guidelines
Ability to communicate difficult/sensitive information
Ability to work within Banner, Maxient, or other campus software platforms associated with the role
Ability to collaborate with other departments
Working knowledge of treatment programs and mental health terminology
Ability to work in a fluctuating work environment where pace and conditions may change frequently
Knowledge of PC and Mac operating systems, as well as Microsoft office suite

What We Prefer:

Experience:

Experience working with a college population
Experience in a mental health setting
1 or more years of experience in a supervisory role

Knowledge, Skills, & Abilities

Knowledge of office practices in counseling and/or medical offices

Application Process: Please complete the online application for full consideration at Search Jobs - University of Tennessee Career Site Careers. Applicants should include a cover letter, resume, and a list of at least three references (with current email address and phone number/s) in the application file. A review of all applications will begin immediately and will continue until the position is filled.

About Us
With over 225 years dedicated to education and research, and as one of the 100 largest employers in Tennessee, there is endless potential to discover at the University of Tennessee, Knoxville. This advanced academic center comprises 17 degree-granting colleges and schools, 900+ programs of study, 547 graduate programs, and is home to over 7,500 employees statewide who support the continued growth of the state's flagship land-grant university. The University of Tennessee Institute of Agriculture, Anthropological Research Facility, Space Institute, and the UT Institute of Public Service are acclaimed entities of the UT system and with nearby affiliate, Oak Ridge National Laboratory, Rocky Top is a university on the rise. UT Knoxville considers its employees its number one asset and with values that focus on work-life balance, compensation, and innovative leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs. Apply today and join the Vol Family for life!
Ranked nationally as "Best Employer for New Graduates", "One of America's Best Large Employers", "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/964/?mode=location